Frequently asked questions


You did not find all the answers to your questions? You wish to contact our team? We are at your disposal by email (at, by phone at or on our social networks, from Monday to Friday from 9:30 am to 5 pm.

To pay for your purchase, you can pay either by PayPal or by credit card, it's fast and secure!

If you want to cancel your order or modify it to add products, the procedure is simple: you must send an email to with your name and the ID of your order. Remember to do it before the product is shipped, because after this time it will not be possible to cancel/modify.

When you have a promotional code, you can add it to your order to get a discount on your cart. To do so, you must enter the code at the bottom of the page at the time of payment of your cart.

Shipping & Returns

Once the order is taken into account and shipped, your products arrive within 5- 8days (Standard Shipping) or 2-4days (Premium Shipping) . All orders placed before 1pm are shipped the same day.

We ship anywhere in the US and Europe

To change the delivery address, you can contact our customer service by email ( before the order is shipped, specifying your name and the order ID.

If you are not satisfied, you can return your package. You have 30 days after the order to send us back your products (unopened and unopened). For more information, go to the page of the general conditions of sales. 

As soon as your order is taken in charge by the carrier, we send you an email in order to follow your package

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